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Contract-basis work arrangements are unique business relationships. In most cases, there is a set goal to be accomplished over a certain period of time. Once that job is done, the relationship is over. If it's a weekly or monthly task, the employer can usually end the relationship at any time.
Where does that leave the contractor? Sometimes hanging in midair with a range of unanswered questions. Did I do a good job? Was it what they wanted? Are they happy? Will they call me again for a future project? Will they refer me to others?
Instead of wondering, here are some tips to ensure you will get the answers by the time your contract is up, or at least be comfortable enough to ask the right questions.
Set Realistic Goals
Have you ever heard the expression "underpromise and overdeliver"? That means you should plan your project to ensure you deliver more than you had originally promised. While you may not want to go that far, you should at least set realistic goals you know you can meet. The result will be a positive working relationship at the end of the contract and a happy client.
No Hidden Agendas
Be open about the fact that you are a contractor and have multiple clients or are on the lookout for more work. This openness will allow you to talk freely about your goals and commitments, and will let you set parameters for your availability without having to worry about telling your employer you are busy and have to call back tomorrow. If you set the expectations initially, you can head off any feelings of frustration or disappointment on your employer's part.
Communicate
Keeping in touch with your employer is another way to achieve a positive outcome for your contract. When you call or email with questions, comments or suggestions, or when you respond to concerns or problems, you keep the lines of communication open and build a rapport that can last beyond the end of the contract. Your employer will remember not only the work you did, but also how you did it.
Be There in Person
If at all possible, attend the meetings that relate to your project. Being there in person will help you to make interpersonal connections with other team members. If you have to call in to a meeting, be sure everyone knows you are there and jump into the conversation when necessary so people don't forget about you. Either way, your active presence will only improve the communication.
Keep Your Eyes and Ears Open
As you become familiar with your client, the company and the various employees you are working with, you may see other potential projects or areas where your expertise might be useful. Don't hesitate to mention these ideas to your employer. The employer will remember you because of your ideas and your motivation, a result that may lead to more work.
Evaluate Your Progress
Build some formal progress reports into the contract. These meetings are a chance for your employer to bring up any issues he may not feel comfortable discussing in a less formal context. These meetings are especially important if there are major changes to the project or if you feel the time frame is unrealistic. You should be able to come away from these meetings with a very good idea of how you are doing and whether the employer is happy with your progress or wants changes.
Plan a Post Mortem
Don't avoid discussing the fact that your contract is drawing to a close. If appropriate, plan to check back in with your client to see how things are going. This shows you are committed to a quality product. If you proposed other project ideas, this is a good time to bring them up again to see if there is the potential for more work.
Say Thank You
Remember that the client chose you over other contractors. No matter how important your contribution, you have been given a chance to work. So don't forget what your parents taught you: Say thank you.
